Dynamics CRM – Service

Service management made simple

Using Dynamics CRM you can deliver customer and case management information, service history, and support knowledge directly to the desktops of customer service representatives, agents and supervisors. Give them easy-to-use tools to deliver consistent, efficient service that enhances customer loyalty. This allows you to sustain long-term business and increase lifetime value. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to your business processes, and can scale to meet enterprise demands.

Build customer satisfaction and loyalty

Build customer satisfaction and loyalty by delivering superior service across all interaction channels, including phone, e-mail, in-person communications, and self-service Web portals.

Automate service processes

Create robust service processes that span the customer service organisation, including case routing, escalation, and automatic e-mail response. Business automation lets you provide the highest level of service, maintaining consistency in the way customer service is delivered while keeping costs contained.

Resolve issues quickly and with precision

Speed accurate resolution of customer incidents by giving agents access to all needed information about customers, products, services, and cases through a single user interface.

Integrate with existing technologies

Confidently build and deploy world-class contact centers through integration with leading telephony switch, automated call distribution (ACD), and computer-telephone integration (CTI) products, as well as an extensive range of third party solutions.